Existing Isupport Users with Active Enrollments Are Being Asked to Re-enroll.
(Doc ID 798180.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.
Existing iSupport users with active enrollments are being asked to re-enroll.
If you proceed with the registration of the user using the available enrollments (i..e Self-Service Support over the Web), the responsibilities assigned before the upgrade remain the same.
Steps To Reproduce
- Responsibility: iSupport Business User
- Choose a responsibility
- Click on View/Update Service Requests link
- Instead of showing the existing Service Requests, the user gets a screen showing Enrollment details, asking to submit the form.
- Once the user clicks on Submit, a notification goes to the System Administrator and then he/she would need to do the necessary.
Since the user is an existing iSupport user, using 11i iSupport, they should not be asked to re-enroll in Release 12.
Upgrade to Release 12
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