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Existing Isupport Users with Active Enrollments Are Being Asked to Re-enroll. (Doc ID 798180.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Existing iSupport users with active enrollments are being asked to re-enroll.

If you proceed with the registration of the user using the available enrollments (i..e Self-Service Support over the Web), the responsibilities assigned before the upgrade remain the same.

Steps To Reproduce

  1. Responsibility: iSupport Business User
  2. Choose a responsibility
  3. Click on View/Update Service Requests link
  4. Instead of showing the existing Service Requests, the user gets a screen showing Enrollment details, asking to submit the form.
  5. Once the user clicks on Submit, a notification goes to the System Administrator and then he/she would need to do the necessary.

 

Expected Behavior

Since the user is an existing iSupport user, using 11i iSupport, they should not be asked to re-enroll in Release 12.

Changes

Upgrade to Release 12

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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