IEXRCALL: What Is The Meaning Of The Correspondence Status In The History Tab?

(Doc ID 800249.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.0.0 and later
Information in this document applies to any platform.
FORM:IEXRCALL.FMB - IEX Startup Form

Goal


When navigating to Collections Agent Responsibility>Collections Agent UI> History Tab

With Type = Correspondence, the status apprears to randomly being OPEN or CLOSED.
   
What does the "Open" and "Close" status mean and does the status depend on the dunning letter being sent or not?

Solution

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