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How Can The Purchase Order Number Field Be Populated From The Field Service Technician Portal Page? (Doc ID 800564.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 it is not possible to populate the Purchase Order (PO) number field in the Field Service Technical Portal (FSTP) pages when creating a Service Request.

Expect to be able to populate the PO number in the FSTP pages the way it is possible when creating
a Service Request from forms.

The issue can be reproduced at will with the following steps:
1. In the FSTP responsibility, create new SR
2. The 'PO Num' field is not visible.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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