My Oracle Support Banner

How To Reprocess Failed (Communication Error-status 1) Settlement Transactions in Gateway Systems (Doc ID 800983.1)

Last updated on MARCH 01, 2018

Applies to:

Oracle Payments - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 26-Mar-2013


Goal

Some of the settlements failed during Submit Offline Transactions process with Communication Error/IBY_0001 and status 1 (ie.  iby_trxn_summaries_all.status = 1).

Funds Capture Process Manager --> Settlement tab shows the transaction status as "Failed - Transaction Declined". However, retry column does not provide a button to reprocess the request. Receipt in receivables stays in REMITTED status.

How to reprocess a failed settlement receipt ?

The issue can be reproduced at will with the following steps:
1. Create a receipt in AR
2. Run Remittance
3. Run Submit Offline Transactions. Ensure that one of the transaction fails.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.