How To Reprocess Failed (Communication Error-status 1) Settlement Transactions in Gateway Systems
(Doc ID 800983.1)
Last updated on JUNE 11, 2020
Applies to:Oracle Payments - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Some of the settlements failed during Submit Offline Transactions process with Communication Error/IBY_0001 and status 1 (ie. iby_trxn_summaries_all.status = 1).
Funds Capture Process Manager --> Settlement tab shows the transaction status as "Failed - Transaction Declined". However, retry column does not provide a button to reprocess the request. Receipt in receivables stays in REMITTED status.
How to reprocess a failed settlement receipt ?
The issue can be reproduced at will with the following steps:
1. Create a receipt in AR
2. Run Remittance
3. Run Submit Offline Transactions. Ensure that one of the transaction fails.
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