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Automatic Receipt Creation Fails With "resp status code:=500" Error (Doc ID 800984.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Payments - Version 12.0.4 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

Automatic receipt creation is failing with communication error. Remittance log shows error:

ERROR
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.send_request Input url =

iby.plsql.IBY_NETUTILS_PVT.post_request Enter
iby.plsql.IBY_NETUTILS_PVT.post_request starting req
iby.plsql.IBY_NETUTILS_PVT.post_request set headers
iby.plsql.IBY_NETUTILS_PVT.post_request writing body
iby.plsql.IBY_NETUTILS_PVT.post_request reading resp
iby.plsql.IBY_NETUTILS_PVT.post_request resp status code:=500
iby.plsql.IBY_NETUTILS_PVT.post_request Exit
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.send_request Exit
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.unpack_results Enter
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.unpack_results Exit
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq Setting fields from unpacked response
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.trxn_status_success ECApp servlet trxn status is NULL!
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq x_return_status=U
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq req response status=
iby.plsql.IBY_PAYMENT_ADAPTER_PUB.OraPmtReq Exit
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization status :=U
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization auth status :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization auth engine code :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization auth engine msg :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization payment system code :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization payment system msg :=
iby.plsql.IBY_FNDCPT_TRXN_PUB.Create_Authorization trxn id :=
iby.plsql.IBY_FNDCPT_COMMON.Prepare_Result(7 ARG) Enter
iby.plsql.IBY_FNDCPT_COMMON.Prepare_Result(7 ARG) Exit


STEPS
The issue can be reproduced at will with the following steps:
1. Run Automatic Receipt Creation request
2. Check request log


.

Cause

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In this Document
Symptoms
Cause
Solution
References

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