11i: Debrief Install Does Not Set The 'INSTALLED AT' Address Of The Instance
(Doc ID 802258.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Field Service - Version 18.104.22.168 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
When creating a customer instance in the Install Base (IB) through Field Service Debrief, the instance is created with a blank 'Installed At' address.
Expect the installed at address to be populated with the address from the Service Request that is associated with the debrief.
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a Service Request.
2. Create a task, and assign it.
3. Debrief the task, and enter a material line that will create a customer product.
4. Complete the debrief.
5. Check the created instance in the Install Base.
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