Customer Form, Account Profile Issue: Modifying fields in the Account Profile tab (such as Account Status) Causes the Payment Term to Reset to Null (Doc ID 802706.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

In the Customer Standard, when you update the 'Account Status' field in the Account Profile tab, the value in 'Payment Terms' resets to null. The absence of a valid payment term value causes errors in the AutoInvoice process.

Steps to Reproduce:

  1. Responsibility: Receivables Manager
    Navigation: Customers > Customers
  2. Query up a customer
  3. Navigate to the Account Profile tab
  4. Verify the 'Payment Terms' is not null, then change the value in 'Account Status' field
  5. Save and Requery, the Payment Terms is now NULL
  6. Note: The issue does not happen for all Customers, and it has not been identified what factors are necessary to cause the behavior reported.

 

Cause

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