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OTAS Server Fails to Start When Configured for Genesys Interaction Connector Middleware (Doc ID 802864.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Advanced Inbound Telephony - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.
Oracle Telephony Manager - Version: 11.5.10
Genesys Interaction Connector Middleware


When attempting to start the Oracle Telephony Adapter Server, the following error occurs:



ServiceException (AIL is License)
Unable to initialize AIL Factory. Cannot continue!


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