OTAS Server Fails to Start When Configured for Genesys Interaction Connector Middleware
(Doc ID 802864.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Advanced Inbound Telephony - Version 11.5.10 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Oracle Telephony Manager - Version: 11.5.10
Genesys Interaction Connector Middleware
Symptoms
When attempting to start the Oracle Telephony Adapter Server, the following error occurs:
TeleDeviceException:ERROR_CODE_FAILED;
ServiceException (AIL is License)
Unable to initialize AIL Factory. Cannot continue!
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |