OTAS Server Fails to Start When Configured for Genesys Interaction Connector Middleware (Doc ID 802864.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Advanced Inbound Telephony - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 23-Mar-2012
Oracle Telephony Manager - Version: 11.5.10
Genesys Interaction Connector Middleware


Symptoms

When attempting to start the Oracle Telephony Adapter Server, the following error occurs:

TeleDeviceException:ERROR_CODE_FAILED;

 

ServiceException (AIL is License)
Unable to initialize AIL Factory. Cannot continue!

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms