Unable to Purge Closed SERVEREQ Workflow Items
(Doc ID 803192.1)
Last updated on OCTOBER 04, 2016
Applies to:Oracle Workflow Cartridge - Version 184.108.40.206 to 12.2.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
EXECUTABLE:FNDWFPR - Purge Obsolete Workflow Runtime Data
Checked for relevance on 21-SEP-2013
Although the Purge Obsolete Workflow Runtime Data concurrent program is periodically run, a number of closed SERVEREQ items keep on increasing in the WF_ITEMS table.
This can be checked by running the following script at different intervals:
where END_DATE IS NOT NULL
and item_type = 'SERVEREQ'
group by item_type;
Alternatively one can check the number of the closed SERVEREQ workflow items in bde_wf_data.sql script output (see <NOTE:165316.1> " bde_wf_data.sql - Query Workflow Runtime Data That Is Eligible For Purging").
This problem often results in huge volumes in WF_ITEM_ATTRIBUTE_VALUES table then leading to performance issues.
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