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Service: API Programming Error (CS_ServiceRequest_UTIL.Validate_Group_Id) (Doc ID 803293.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Customer Support - Version 11.5.10 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error when trying to create a Service Request.

Error:

API Programming Error (CS_ServiceRequest_UTIL.Validate_Group_Id):
The value "100000140" for parameter p_owner_group_id is invalid.

Steps To Reproduce:

(R) Customer Support Specialist
(N) Agent Dashboard > Create Service Request

Cause

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