Service: "API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation):The Product and Product related fields have not been updated for this Service Request" (Doc ID 803814.1)

Last updated on MAY 06, 2016

Applies to:

Oracle Customer Support - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***


Symptoms

Problem Statement:

After updating a Service Request in Customer Support application the following Warning message is displayed:

Error:

nullAPI Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation) : The Product and Product related fields have not been updated for this Service Request


message_name = CS_API_SR_PRODUCT_NOT_UPDATED
message_text = API Programming Error (&API_NAME) : The Product and Product related fields have not been updated for this Service Request


Steps To Reproduce:

(R) Customer Support or Service
 - Click on a Service Request
 - Update one of the SR attributes (i.e. Status, Severity, Priority)
 - Save

=> Get the following Warning:
   API Programming Error (CS_ServiceRequest_PVT.Update_SR_Validation) : The Product and Product related fields have not been updated for this Service Request.

Cause

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