Error "You Have Encountered An Unexpected Error. Please Contact The System .."
(Doc ID 805208.1)
Last updated on JULY 21, 2020
Applies to:Oracle iSupport - Version 12.0.4 and later
Information in this document applies to any platform.
This problem can occur on any platform.
Problem encountered when querying customer name in Dashboard.
ERROR PAGE YOU HAVE ENCOUNTERED AN UNEXPECTED ERROR. PLEASE CONTACT THE SYSTEM .. JBO-27122: SQL error during statement preparation
Steps To Reproduce
1. Open Supervisor Dashboard
2. Under “Service Request Search” .. select “Customer Name” from the Search By box under Quick Find
3. Enter “XXXXXXX, Inc” in the box below
4. Click on [Go]
5. Message encountered stating, “xxxxxxxxxxxx'. Please select a valid value from the list of values.”
6. Clicked on the magnifying glass to the right of the “Customer Name” field ... returned an error page
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In this Document