My Oracle Support Banner

Error "You Have Encountered An Unexpected Error. Please Contact The System .." (Doc ID 805208.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 12.0.4 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Problem encountered when querying customer name in Dashboard.

Error

ERROR PAGE YOU HAVE ENCOUNTERED AN UNEXPECTED ERROR. PLEASE CONTACT THE SYSTEM .. JBO-27122: SQL error during statement preparation

Steps To Reproduce

1. Open Supervisor Dashboard
2. Under “Service Request Search” .. select “Customer Name” from the Search By box under Quick Find
3. Enter “XXXXXXX, Inc” in the box below
4. Click on [Go]
5. Message encountered stating, “xxxxxxxxxxxx'. Please select a valid value from the list of values.”
6. Clicked on the magnifying glass to the right of the “Customer Name” field ... returned an error page

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.