FSTP: java.lang.NullPointerException Error Encountered While Debriefing A Task

(Doc ID 805513.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 10-NOV-2014***


Symptoms

When attempting to debrief a task in Field Service Technician Portal (FSTP) the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details."


In the source file we can see the following error:

java.lang.NullPointerException at oracle.apps.csf.portal.task.server.CsfDebriefAMImpl.calculateDuration



The issue can be reproduced at will by connecting to the Field Service Technician Portal, and attempting to perform a Labor Debrief on a Task.


Cause

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