ATO Sales Order Line Status Showing AWAITING FULFILLMENT After Shipping (Doc ID 806187.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
CTO - Configure To Order



Symptoms

None of the Sales Orders will progress for ATO models after completing WIP job and shipping process. 
The Sales Order line status for ATO/Configure will not progress and is in status 'Awaiting Fulfillment' and Child item status is in 'Supply Eligible'.

Expect lines to progress to Ship, Invoice and Close.

The issue can be reproduced at will with the following steps:
1. Login as responsibility: Order Management Super User
2. Navigate: Orders Workbench > Enter ATO Sales Order > Progress Order to WIP job
3. Workflow won't progress to close, Model stays in 'Awaiting fulfillment' and Child item status is 'Supply Eligible'.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms