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Using Taxware and Troubleshooting the Integration with R12 E-Business Tax (EBTax) (Doc ID 806575.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Order Management - Version 12.0 and later
Oracle Receivables - Version 12.0.0 and later
Oracle E-Business Tax - Version 12.0 and later
Information in this document applies to any platform.
FORM:ARXTWMAI.FMB - Transactions
EXECUTABLE:RAXTRX - Autoinvoice Import Program



E-Business Tax (EBTax) Information Center


The purpose of this troubleshooting note is to assist users of Taxware Sales/Use Tax System in diagnosing why taxation is not working as expected in the Oracle Order-to-Cash Flows.  This note does not provide "steps to implement". For this type of instruction please refer to the Oracle E-Business Tax: Vertex Q-Series and Taxware Sales/Use Tax System Implementation Guide (Part No B25961-01) (12.1.2:  Part E13632-02)

This note is intended to compliments the implementation manual and help users resolve problems that may have been caused by incomplete setup or product defects (Bugs).

Troubleshooting Steps

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In this Document
 E-Business Tax (EBTax) Information Center
Troubleshooting Steps
 1. How Oracle EBTax integrates with Taxware
 2. Troubleshooting possible defects and bugs related to Taxware tax calculation
 3. Special Setup Requirements for Taxware
     a. Make sure that you have the "Default Tax Classification" checkbox checked on the transaction type
     b.Make sure that you have manually added tax rate codes as follows if these were not seeded by Taxware:
     c. Make sure all tax exceptions are defined only in Taxware
 4. Loading only the Taxware Rate File
 5. Troubleshooting taxes that fail to calculate
     a. Make sure your version is supported:
     b. Be sure that you have run the installation shell script and granted access to the APPS user
     c. Confirm that profile options for Taxware have been properly set
     d. Make Certain that the Regime and Taxes Were Created
     e. Make certain that the Legal Entity on the transaction matches the regime where your content was loaded
     f. Verify that you have properly defined the service subscriptions
     g. Make sure the Operating Unit is properly defined
     h. Verify that you have properly defined the Provider service details
     i. Make sure you have selected the tax calculation method of "Tax Regime Determination"
     j. Make Certain that you have run the concurrent requests to complete the tax partner plugin request.
     k. Make certain that you have successfully loaded the most recent jurisdiction and rate file.
     l. Run the Geography Name Referencing Program
     m. Make sure the POA is being passed
     n. Review the following frequently encountered issues for Taxware
 6. Taxware Tables Not Accurate
 7. Upgrades
 8. Logging a Service Request
 9. Contact Taxware for Support
 10. Please review the below document if you want to change the Tax partner for the tax calculation.

R12: Changing From Vertex To Taxware - What Needs To Be Done? (Doc ID 1388142.1)

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