Bounceback Monitor Crashes When Certain Messages Are In The Bounceback Folder For 1-1 Fulfillment Server (Doc ID 806837.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
*** Checked for Relevance on 25-Oct-2013 ***


Symptoms

On 11.5.10.2, after applying <Patch 7010834> - 1-1 FULFILLMENT BOUNCE-BACK ERRORS - JAVA.LANG.ARRAYINDEXOUTOFBOUNDSEXCEPTION, the 1-1 Fulfillment Server Bounceback Monitor Process fails with the following error:

Error

Start Time --- --Thu Jan 22 11:11:52 CET 2009--less than 1 millisecond--

-- <1.0> -- thread:BOUNCEBACK Monitor for 5000
(r0.0:p0)
Time : --Thu Jan 22 11:11:59 CET 2009--7 seconds, 135 milliseconds--
java.lang.NullPointerException
at oracle.apps.jtf.fm.engine.util.MimeMessageUtil.getCleanedPartData(MimeMessageUtil.java:278)
at oracle.apps.jtf.fm.engine.util.MimeMessageUtil.rebuildMessage(MimeMessageUtil.java:241)
at oracle.apps.jtf.fm.engine.util.MimeMessageUtil.retrieveAttachment(MimeMessageUtil.java:201)
at

Steps

The issue can be reproduced at will with the following steps:

1. Enable 1-1 Fulfillment Server Bounce Back Processing

2. Send an email which results in a bounced email


Cause

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