Price Does Not Change After Selecting Attribute Options in the Configurator (Doc ID 807633.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders
FORM:OEXOETEL.FMB - Quick Sales Orders


Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
Find issue occurs with single level models that when the options in the configurator are changed,
price does not change.

There is no issue with multi-level models, since the components under the model (and hence order
lines) change whenever feature options change.

If upon making changes to the options or selecting options, doing actions > Price Order
brings in the correct price.

Same behavior is observed with profile OM: Send Changed Lines to Pricing = Yes or No.

EXPECTED BEHAVIOR
Expect price to change based on the options selected,
by triggering the pricing engine, so that the model line is updated
with the new price when options are changed during re-configuration.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1) Enter single-level model(i.e. model without components) on order line.Base price appears.
2) Configure the model. Price should change based on the options selected, however,
     no change in price.
3) Re-configure the model to select options different than in step 2.
Price should change based on the new options selected, however, no change in price.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot automatically bring in the new price for options
on a single-level model upon selecting the options or changing the options.

Workaround
=========
Action > Price Order

Changes

OM debug file taken shows the following entry:

ENTERING OE_LINE_ADJ_UTIL.PROCESS_PRICING CALLED FROM ULINB
Check if any pricing related changes has occured
NO pricing related Fields Has Changed
LEAVING OE_LINE_ADJ_UTIL.PROCESS_PRICING

Cause

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