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Error Page When Navigating to Self-Service Pages in OLM - SSHR (Doc ID 809124.1)

Last updated on APRIL 04, 2023

Applies to:

Oracle Learning Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:

When attempting to navigate functions for OLM Administrator responsibilities and Oracle HRMS Self-Service responsibilties, the following error occurs:

Error Page
----------------------------------------------------------------------------------------------------
Exception details.

Exception Details.

oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:891)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1145)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1987)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:509)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:430)
at _oa__html._OA._jspService(_OA.java:84)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at _oa__html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:595)
## Detail 0 ##
java.lang.NullPointerException
at oracle.jbo.pcoll.PCollManager.register(PCollManager.java:495)
at oracle.jbo.pcoll.PCollection.<init>(PCollection.java:94)
at oracle.jbo.pcoll.PCollManager.createCollection(PCollManager.java:403)
at oracle.jbo.pcoll.PCollManager.createCollection(PCollManager.java:410)
at oracle.jbo.server.QueryCollection.initQC(QueryCollection.java:175)
at oracle.jbo.server.QueryCollection.<init>(QueryCollection.java:116)
at oracle.jbo.server.ViewRowSetImpl.initQueryCollection(ViewRowSetImpl.java:413)
at oracle.jbo.server.ViewRowSetImpl.execute(ViewRowSetImpl.java:567)
at oracle.jbo.server.ViewRowSetImpl.execute(ViewRowSetImpl.java:544)
at oracle.jbo.server.ViewRowSetImpl.executeDetailQuery(ViewRowSetImpl.java:619)
at oracle.jbo.server.ViewObjectImpl.executeDetailQuery(ViewObjectImpl.java:3339)
at oracle.jbo.server.ViewObjectImpl.executeQuery(ViewObjectImpl.java:3326)
at oracle.apps.fnd.framework.server.OAViewObjectImpl.executeQuery(OAViewObjectImpl.java:441)
at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getAppId(OAWebBeanFactoryImpl.java:5430)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:976)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:509)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:430)
at _oa__html._OA._jspService(_OA.java:84)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java:162)
at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java:187)
at _oa__html._RF._jspService(_RF.java:102)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
at oracle.jsp.JspServlet.service(JspServlet.java:156)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:595)

 

Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. Login with OLM Admin / SSHR Responsibility
2. Navigate to any of the functions with the responsibility selected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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