My Oracle Support Banner

Territory Auto Assignment For Service Does Not Filter On Operating Unit (Doc ID 809136.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

Is it possible that SR created in one Operating Unit are assigned to
owners who are defined as resource qualifiers in the territories defined in the same Operating Unit?


Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.