Service: Charges Integration with Advanced Pricing in Release 12 (Doc ID 810566.1)

Last updated on APRIL 15, 2016

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
Forum thread: http://myforums.oracle.com/jive3/thread.jspa?threadID=359399&tstart=0


Symptoms

Problem Statement:

Service Charges (Service Request form > Charges tab):
Need ingration with Advanced Pricing.

Steps to Reproduce:

(R) Service or Field Service Manager
(N) Service Requests > Create Service Request

- Create Charge line for Item 'X'.
- Navigate to the Pricing tab. Price shows default List Price.
- In Order Management, using the same Customer, create line for Item 'X' and save.

=> Discounted price is shown due to modifiers/etc.

Cause

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