Service: Charges Integration with Advanced Pricing in Release 12
(Doc ID 810566.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.0.6 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
Service Charges (Service Request form > Charges tab):
Need ingration with Advanced Pricing.
Steps to Reproduce:
(R) Service or Field Service Manager
(N) Service Requests > Create Service Request
- Create Charge line for Item 'X'.
- Navigate to the Pricing tab. Price shows default List Price.
- In Order Management, using the same Customer, create line for Item 'X' and save.
=> Discounted price is shown due to modifiers/etc.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |