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A Usage Type Is Not Available For Selection In Usage Type LOV (Doc ID 810584.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Customer Care - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 11.5.10.2:
In Contact Center > Address tab > the address Usage Type LOV is not showing the "Bill To" option.

EXPECTED BEHAVIOR
Expect "Bill To" to be available for selection.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to Contact Center and select a customer.
2. Go to Address tab.
3. Select an address and in the Site Usages section open the Usage LOV.
4. Bill To is not available for selection in the Usage Type LOV.

Cause

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In this Document
Symptoms
Cause
Solution


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