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Dispatch Center (CSFDCMAI) Context-Menu In Gantt-Chart Randomly Changes Language (Doc ID 810665.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.0.3 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Problem Statement:
On 12.0.3 in Production:
Find The context menu in the GANTT chart (in Field Service Dispatch Center) is sometimes displayed in a different language other than the language that was chosen by the user while logging in.

When the user logs in and selected English as the default language, the context-menu is sometimes (not always) in Dutch.

The other way round also happen. When the user logs in and selected Dutch as the default language, the context-menu is sometimes (not always) in English.

The system profile option 'ICX: Language' is set as follows:
Site-level: American English
User-level: Dutch

The problem seems to occur when 2 different users on 2 different computers log in one after another using different languages. Has cleared the JAR-cache at the client side which could related to caching data but
does not seem to make a difference.

EXPECTED BEHAVIOR
Expect that in Dispatch Center (CSFDCMAI):context-menu in gantt-chart is rendered in the logged-in user's language.

Steps To Reproduce:
1. User A selects English at the log-in page and logs in.
2. User A opens the Dispatch Center from resp. Field Service Manager
3. User A closes Oracle Apps.
4. User B uses another computer and selects Dutch at the log-in page and logs in.
5. User B opens the Dispatch Center from resp. Field Service Manager.
Result: The context menu in the GANTT-chart is displayed in English, the rest of the form is in Dutch.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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