My Oracle Support Banner

Error When Trying To Change Incident Occurred Date In A Service Request (Doc ID 811415.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

An error is displayed when changing the Incident Date in a service request.

ERROR

Incident Reported Date DD-MMM-YY and Incident Occurred Date
DD-MMM-YY does not match.
Incident Reported Date Should be equal to or greater than Incident Occurred date.


The issue can be reproduced with the following steps:
1. Responsibility -> Customer Support
2. Contact Center or Create Service Request form
3. Query an account
4. Create a service request
5. Change the Incident Date

Users are not able to enter a date prior to the reported date

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.