Error When Trying To Change Incident Occurred Date In A Service Request
(Doc ID 811415.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 11.5.10 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
An error is displayed when changing the Incident Date in a service request.
Incident Reported Date DD-MMM-YY and Incident Occurred Date
DD-MMM-YY does not match.
Incident Reported Date Should be equal to or greater than Incident Occurred date.
The issue can be reproduced with the following steps:
1. Responsibility -> Customer Support
2. Contact Center or Create Service Request form
3. Query an account
4. Create a service request
5. Change the Incident Date
Users are not able to enter a date prior to the reported date
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