How to update a Service Request extensible attributes through API in R12?

(Doc ID 812684.1)

Last updated on MARCH 13, 2018

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.


While trying to update an existing extended attribute via an API, following error occurs:

x_msg_data (1) Executing - "EGO_USER_ATTRS_DATA_PVT"."Process_User_Attrs_Data" "ORA-06502: PL/SQL: numeric or value error: NULL index table key value"
x_msg_data (1) API Programming Error: Process SR Extensible Attributes API failure.

How can the process_sr_ext_attrs API be used?


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