java.net.UnknownHostException causing Notifications to go to the DISCARD Folder (Doc ID 813274.1)

Last updated on OCTOBER 12, 2016

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 12-Oct-2016

Symptoms

On Oracle Application 11.5.10 in Production:
When attempting to process email notifications, the workflow mailer is randomly processing some e-mail
notifications and directing others to the DISCARD mail folder.

The Workflow Mailer logs reflect the following error each time a Notification cannot be delivered:

oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException ->
oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content ->
oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML
content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method
HTTPClient.HTTPConnection.Get caused by: java.net.UnknownHostException: .myserver.com at
oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3151)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:562)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:196)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1212)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:301)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:268)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:253)
at
oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:338)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:96)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:637)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:596)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:534)
Caused by: oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem
obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke
method HTTPClient.HTTPConnection.Get caused by: java.net.UnknownHostException: .myserver.com

 SPECIFIC DATA
The focus of this error is on the following data:
Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to
invoke method HTTPClient.HTTPConnection.Get caused by: java.net.UnknownHostException:
.myserver.com

 


Changes

 
Changed the domain name from .myserver.com to .yourserver.com and ran the Autoconfig.

Cause

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