In Advanced Collections Why Is The View Dunning Letter Menu Option Greyed Out? (Doc ID 815594.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.0.5 to 12.2 [Release 12.0 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 30-DEC-2013***


Symptoms

When you try to view Dunning Letters in the Collections form the menu item View Dunning Letter is greyed out.

Responsibility:  Advanced Collections
Navigation:  Collections Agent > Collections > Query a customer
Go To History Tab
Select History Type = Correspondence
Click on Display button
Select a Dunning record in the grid
Right click to open popup menu
View Dunning Letter is greyed out

Cause

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