RMA Sales Order Lines Stuck in Awaiting Return Disposition Status (Doc ID 816057.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

In Release 11.5.10.2, when attempting to progress any RMA order lines the following error occurs:

ERROR
flow_code: AWAITING_RETURN_DISPOSITION
Wait for inspection - notified RMA_WAIT_FOR_INSPECTION
RCV_TRANSACTIONS table shows: REJECTED

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms