Debrief Note Type LOV Is Not Restricted To The Note Type Mappings (Doc ID 816364.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Oracle Field Service - Version 11.5.10 to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 17-Sep-2013***


Symptoms

Having mapped the desired note types to the source  object 'Field Service Report', when creating a note in the Debrief form there are extra note types in the note type LOV for debrief notes.  These note types were not mapped to the object 'Field Service Report'

The expectation is to only see note types that are mapped to 'Field Service Report'

To reproduce this issue, connect to the Customer Support responsibility > Debrief > Notes.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms