My Oracle Support Banner

Debrief Note Type LOV Is Not Restricted To The Note Type Mappings (Doc ID 816364.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Field Service - Version 11.5.10 to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Having mapped the desired note types to the source  object 'Field Service Report', when creating a note in the Debrief form there are extra note types in the note type LOV for debrief notes.  These note types were not mapped to the object 'Field Service Report'

The expectation is to only see note types that are mapped to 'Field Service Report'

To reproduce this issue, connect to the Customer Support responsibility > Debrief > Notes.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.