Order Line Stuck at 'AWAITING INVOICE INTERFACE - ON HOLD' after Removing Hold (Doc ID 816495.1)

Last updated on JANUARY 09, 2023

Applies to:

Symptoms

- Issue is random but getting reproduced in about 3 orders out of 6.

- Workflow used is 'Order Flow, Generic' and at line level 'Line Flow, Generic'.

- Item attribute set as not shippable or not stockable, orderable and AR invoiceable.

- New order entered with one line, booked, It shows 2 holds applied, one is credit hold and other is custom hold.

- Order Header and line status is 'Booked'.

- Action > Release Hold > Credit check hold, Release.
- Action > Release Hold > select custom hold, press Release.

- Query the order and line, Line status is 'Awaiting Invoice Interface - On Hold' and it remains there.

- Workflow Diagram shows that it is stuck at activity 'Invoice Interface Eligible', with 'OM Error'.

- 'Workflow Background Process' concurrent requests are schedule to run every few minutes with parameter as OM Order Header and OM Order Line.

- When problem is not reproduced, after releasing the custom hold, order header and line status is at 'Closed' and AR interface is done .

- The workaround now is to run 'Actions > Progress Order' on the order line and then select 'Invoice Interface - Eligible' and it will progress to
'Closed' status, running AR interface.

EXPECTED BEHAVIOR

Expect the order line to run AR interface and set status as 'Closed' without progressing the line.

STEPS

1. Order Management Superuser > Enter Orders
2. Enter header, Line items, enter line, save, Book.
3. Actions > Release Holds, Release 'Credit Check' hold.
4. Actions > Release holds, Release custom hold.

Cause

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