R12 - Cannot Enter Segment Values For Site Use Information DFF For New Customers (Doc ID 817091.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.
This problem can occur on any platform.
***Checked for Relevance 4-Jul-2013***

Symptoms

The Site Use Information descriptive flexfield (DFF) was defined in 11.5.9.
After upgrading to R12.0.5, the Site Use Information descriptive flexfield segments are not
displayed for Business Purpose when adding new customer sites in Customers screen.

Steps to reproduce:
-Responsibility: Receivables Manager
-Navigation:  Customers > Customers
-Query a customer
-Click on the Account Site Details icon
-Click on Create Site button to enter a new address and Save.
-Click on the Details icon for the new address.
-Select Business Purposes tab.
-Click to select the new address.
-The Additional Details region for the new address is blank.

 

Cause

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