Cannot Create Shipment for OSP Orders when Type of Order is Service .. Getting CSI_TXN_OWNER_NOT_FOUND error (Doc ID 818169.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Complex Maintenance, Repair, & Overhaul - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Jan-2016***


Symptoms

Problem Statement
When creating Shipment for an Service OSP Order the following error is raised:

Error

One of the record (Identified by record index 1 and Item ID: 15005) in the Transaction Line Detail table is sourced but does not have an owner. Instance cannot be created without a Owner.

Message Name: CSI_TXN_OWNER_NOT_FOUND
Message Text: One of the record (Identified by record index &INDEX and Item ID: &ITEM_ID) in the Transaction Line Detail table is sourced but does not have an owner. Instance cannot be created without a Owner.

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1) (R) Responsibility: CMRO OSP User: Execution > Outside Processing > OSP Orders > Create
2) Query for your work order
3) Select the work order and press Service button
4) Enter the required fields and Apply
5) Submit OSP & Go
6) Create Shipment & Go
Due to this issue, there is no possibility of automatic creation Shipment for OSP.

Cause

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