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Cannot Find Values In The Service Request Channel Field Lov In Agent Dashboard In R12.0. (Doc ID 820078.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.0.4 and later
Information in this document applies to any platform.


You are unable to select the Channel (Email, phone etc.) when creating an SR in the Customer Support
HTML (Agent Dashboard).


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