Play Button Is Grayed Out For Some External Learners (Doc ID 821906.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Learning Management - Version 11.5.10.2 to 12.1.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked For relevance on 02-FEB-2013***

Symptoms

-- Problem Statement:
Find that most "all" external learners are unable to access Online Content because their play
button is grayed out.

EXPECTED BEHAVIOR
Expect when a learner is enrolled the online class should be playable under the Enrollments on the Learner Home page.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a learning object.
2. Attach to a self-paced online offering.
3. Create class
4. Log in as learner.
5. Register for class.
6. On the home screen the learner is unable to play the class.

Cause

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