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Synchronization of Task Status and Task Assignment Status: Required Setups (Doc ID 822540.1)

Last updated on MAY 21, 2018

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2.6 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

What setup is required such that when a Task Status is changed the associated Assignment Status is automatically updated to show the same Status?

A Task has a Task Status "A" and is automatically updated so that the Assignment Status is also "A" (Task Status "A" is set up with the Assignment Status and Schedulable flags checked).
After the task is scheduled, a Debrief is performed, changing the Task Status to "B".

Is there a way to automatically update the Assignment Status to "B" when the Task Status is set to "B" without doing this manually via the "More" button?

Solution

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