Service Fulfillment Manager (SFM) Not Processing Message ORA-25263: No Message in Queue XNP.XNP_IN_EVT_Q with Message ID xxxxx When Dequeuing Message (Doc ID 824764.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 19-Feb-2013***


Symptoms

The Oracle Service Fulfillment Manager (SFM) is not processing a message.  SFM gives the following error when trying to dequeue the message:

Dequeuing message - setting status to DEQUEUED
dequeuing failed:
SQLCODE:-25263
SQLERRM:ORA-25263: no message in queue XNP.XNP_IN_EVT_Q with message ID
680151D711BB7CFCE040710A50446E2C


Steps To Reproduce:

Try to dequeue a stuck message

Cause

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