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When Updating Install Base Instance an Error Message About 'Call_to_Contracts' is Displayed (Doc ID 824914.1)

Last updated on JULY 09, 2019

Applies to:

Oracle Installed Base - Version 11.5.10 and later
Information in this document applies to any platform.


This datafix has been approved by development for Customer consumption 10-Sep-2012.

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When attempting to update an item instance, an error occurs. It is not clear if there are any other instances with the same issue. No contract information is available in the contracts region in the IB window.


CSI;CSI_UNEXP_SQL_ERROR;N;API_NAME;Call_to_Contracts;N;SQL_ERROR;ORA-01403: no data found;

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Navigate to Oracle Installed base HTML service User
Query instance and update instance.


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