Unexpected Error When Opening the Contract Terms Page From a Service Agreement 'You have encountered an unexpected error. Please contact the System Administrator for assistance' (Doc ID 825303.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 28-Jul-2014

Symptoms

When attempting to access the Contract Terms page from the service contract authoring form, the following error occurs:

Error:
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Steps To Reproduce:
1. Open a Service Contract from the contract navigator.
2. Go to the administration tab and press the Contract Terms button
- the error is displayed

Cause

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