Customer Form, Sites Issue: Inactive Sites are Not Visible Even When Searching with Status = Inactive

(Doc ID 826830.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

When viewing details of a customer who has inactive sites, the inactive sites are not returned in the results even if in the Account Sites Region you explicitly set Status = Inactive from the drop down list.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms