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Oracle Email Center Mandatory Patches, Release 12.0+ (Doc ID 827760.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

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This note lists all the mandatory patches required for Oracle Email Center, Release 12.0+

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The patches listed below are for Release 12.0.4 only:

<Patch 7279612>:R12.IEM.A CREATED_BY COLOUMN IN IEM_ARCH_MSGDTLS IS UPDATED WITH WRONG USERID

<Patch 7239281>:R12.IEM.A Email Center Migration Fix for Historical Message

<Patch 6999259>:R12.IEM.A R12SIP: SQL EXCEPTION ERROR - VALUE TOO LARGE - EMC FAILED

<Patch 6663022>:R12.IEM.A EMAILS STUCK IN INBOX :FIXING DOWNLOAD PROCESSOR ISSUE WITH MORE LOGGING INFO

<Patch 6633789:>R12.IEM.A EMAILS ARE NOT GETTING PROCESSED WHEN MESSAGE_ID IS LARGER THAN 256 CHARACTERS

Please note that the patches listed above are included in Release 12.0.6.


The patches listed below are for Release 12.0.6 only:

<Patch 7428636>:R12.IEM.A AUTO ASSIGNED EMAILS ARE NOT VISIBLE IN AGENT'S INBOX

<Patch 7329448>:R12.IEM.A LIST OF ASSIGNED AGENTS IS INCORRECT

<Patch 7538360>:R12.IEM.A IEMMIGCO EMAIL CENTER MIGRATION CONCURRENT PROGRAM TAKING LONG TIME

<Patch 7635043>:R12.IEM.A SR CREATE CHANNEL INCORRECT 7565582:R12.IEM.A INTENTS ARE CASE SENSITIVE

<Patch 7599011>:R12.IEM.A MERGE FIELD CP_2ND_TITLE IS PULLING TITLES IN UPPERCASE (LOOKUP CODE)

<Patch 7599664>:R12.IEM.A CHANGES TO THE EMAIL SUBJECT IS NOT GETTING REFLECTED ON THE REPLIED EMAILS

<Patch 8251673>:R12.IEM.A SR'S CREATED IN EMAIL CENTER DO NOT POPULATE RESOLVED BY DATE - BUG 6938672.

<Patch 7634641>:R12.IEM.A INTERACTION CONTACT DETAILS NOT POPULATED IF SR CREATED IN EMAIL CENTER

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