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Contact Center: No Items Appear in the LOV for Profile Service: Relationship Group Name for filtering the Relationship List of Values (Doc ID 829375.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Customer Care - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

In R12 after setting the profile, Service: Relationship Group Name for filtering the Relationship List of Values to Relationship Group, the expected Relations are not appearing in the LOV when creating a new Contact.

Expected Behavior
Expect to see listed in the Relation LOV all the Relations that the Relationship Group was added to.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. In the Trading Community Manager Responsibility, added Relationship Group to various Relationships.
2. Updated the profile, Service: Relationship Group Name for filtering the Relationship List of Values to Relationship Group to the Relationship Group set up in Step 1.
3. Not all the Relationship Types are listed when creating a new Contact and clicking on the Relation LOV.

Cause

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In this Document
Symptoms
Cause
Solution
References

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