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iStore is not calling Credit Card Authorization even though IBE profile was enabled (Doc ID 831155.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 12.0.5 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

On 12.0.5 in Test and Production:

iStore seems not calling Authorization at all.

iStore supposed to authorize credit card payments within iStore layer, if Profile,
"IBE: Perform Payment authorization in iStore" (IBE_PERFORM_CC_AUTH) was set to "Yes".

Authorization seems only taking place in OM after the order was submitted from iStore with "ASO : Default Order State" setup as "Booked". In this case, order gets created with credit hold if there was a auth failure. If ASO profile was set to "Entered", OM does not even attempt authorization.

Expected behavior:
1) if auth fails, show the auth error in iStore and do not create the order
2) if auth success, create the order with auth approval code in OM

Cause

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In this Document
Symptoms
Cause
Solution
References

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