Date Assembler Identifies Contracts But They Are Not Renewed

(Doc ID 832867.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version to [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 16-Sep-13


Autorenewal process does not renew contracts.

Steps to reproduce:
1. Create an Independent Condition, with an outcome defined to be 'Contract

-  Define an expression with these values:

Left Value = Contract Class
Operator = '='
Right Value = Service Agreement

2. Run the Date Assembler.

There is a reference to the desired contract(s).

3. Run the Listener for Events and Listener for Outcomes.

4. Run the Workflow Background Process for Contract Alerts.

The contract is not renewed.


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