Date Assembler Identifies Contracts But They Are Not Renewed
Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 220.127.116.11 to 18.104.22.168 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 16-Sep-13
Autorenewal process does not renew contracts.
Steps to reproduce:
1. Create an Independent Condition, with an outcome defined to be 'Contract
- Define an expression with these values:
Left Value = Contract Class
Operator = '='
Right Value = Service Agreement
2. Run the Date Assembler.
There is a reference to the desired contract(s).
3. Run the Listener for Events and Listener for Outcomes.
4. Run the Workflow Background Process for Contract Alerts.
The contract is not renewed.
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