Date Assembler Identifies Contracts But They Are Not Renewed (Doc ID 832867.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 16-Sep-13

Symptoms

Autorenewal process does not renew contracts.

Steps to reproduce:
1. Create an Independent Condition, with an outcome defined to be 'Contract
Renewal'.

-  Define an expression with these values:

Left Value = Contract Class
Operator = '='
Right Value = Service Agreement

2. Run the Date Assembler.

There is a reference to the desired contract(s).

3. Run the Listener for Events and Listener for Outcomes.

4. Run the Workflow Background Process for Contract Alerts.

The contract is not renewed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms