Order Header Is Closed, Return Line Still Open

(Doc ID 833836.1)

Last updated on FEBRUARY 16, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
OEXOEORD.fmb
***Checked for relevance on 01-Mar-2013***
***Checked for relevance 05-JAN-2015***

Symptoms

On 11.5.10.2 in Production:
Find several RMA orders that are Closed with lines at Awaiting Return or Booked.  Unable to progress the lines as the header is Closed.

EXPECTED BEHAVIOR
Expect that the orders would not close until the lines are closed.

STEPS
The issue can be reproduced at will with the following steps:
1. Create the order
2. Add a shippable line
3. Add a return line
4. Ship the shippable line
5. Order closes
6. Return line remained Open - can not receive


.

Cause

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