Order Header Is Closed, Return Line Still Open
(Doc ID 833836.1)
Last updated on SEPTEMBER 05, 2019
Applies to:Oracle Order Management - Version 184.108.40.206 to 220.127.116.11 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 01-Mar-2013***
***Checked for relevance 05-JAN-2015***
On 18.104.22.168 in Production:
Find several RMA orders that are Closed with lines at Awaiting Return or Booked. Unable to progress the lines as the header is Closed.
Expect that the orders would not close until the lines are closed.
The issue can be reproduced at will with the following steps:
1. Create the order
2. Add a shippable line
3. Add a return line
4. Ship the shippable line
5. Order closes
6. Return line remained Open - can not receive
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