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API Error with AME Setup when Changing SR Status to the Triggering Status (Doc ID 834453.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.0 and later
Oracle Approvals Management - Version 12.0 and later
Oracle Customer Support - Version 12.0 and later
Information in this document applies to any platform.

Goal

What is the cause of the following error received in Service Customer Support HTML application when trying to change the status of a SR (in the context of an AME setup) from a given status to the Triggering Status:

where "XXXX" is the INCIDENT_STATUS_ID of the Intermediate Status.

Solution

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In this Document
Goal
Solution
References

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