My Oracle Support Banner

Completed Debrief Lines To Charges Form Doesn't Default Bill To / Ship To / Cust PO. (Doc ID 835727.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement: 
Find that Charges Lines created from Debrief, doesn't have Bill To address, Ship To address and PO Number.

EXPECTED BEHAVIOR
Expect the the Ship To, Bill To and Po Number information to be present in Charges lines that comes from Debrief.

Whats is working:
Charge lines created directly in Charges contain PO Number, Bill To and Ship To information.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a Service with PO Number information and Bill To / Ship To information
2. Completed a Debrief. Lines are added to Charges.
3. Lines that comes form Debrief doesn't have Bill To, Ship To and PO Number information.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.