Workflow Mailer Not Sending Notifications After Enabling The "Forgot password" tip (UMXUPWD) (Doc ID 836579.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Workflow - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle User Management - Version 11.5.10.0 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 06-JUL-2013

Symptoms

After enabling the "Forgot password" tip (UMXUPWD), the user can click the link. The user is then requested to input their username and click the Submit button. This then starts the workflow to reset the password as it should. The email never gets sent and stays with a status of Notified.

The Workflow Mailer log file shows:

:ERROR:[SVC-GSM-WFMLRSVC-69409-10008 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML-> org.xml.sax.SAXException: Problem handling the RESOURCE content -> java.io.IOException: HTTPClient has not been initialized {Class {HTTPClient.Util} method {null} Exception {java.lang.ClassNotFoundException: HTTPClient.Util}}
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3187)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:562)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:196)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1212)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:301)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:268)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:253)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:338)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:637)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:596)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:595)
Caused by: org.xml.sax.SAXException: Problem handling the RESOURCE content -> java.io.IOException: HTTPClient has not been initialized {Class {HTTPClient.Util} method {null} Exception {java.lang.ClassNotFoundException: HTTPClient.Util}}

Cause

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