No Email Received: oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read]:Not sending notification {2601970}because The Notification Mail Status is Null OR Not 'MAIL' (Doc ID 836621.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 in Production:
Email notifications are not received.


What Works
Workflow mailer configuration seems to be correct and the Workflow Services are all running, internal notifications are received by users in the Worklist but not by email.


The issue has the following business impact:
Due to this issue, users cannot receive workflow email notifications.

Cause

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