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Advanced Scheduler Error: 'APP-JTF-210807: No resources found' When Assigning Tasks To Contracts With A Preferred Resource. (Doc ID 837087.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.0.4 [Release 11.5 to 12]
Information in this document applies to any platform.

Symptoms

When using the Schedule Advise form to assign a task using assisted mode with the Contracts checkbox checked, the following error appears:

Error
No contract resources found for the selected task.
APP-JTF-210807: No resources found. Please try again.

 
Steps to Reproduce
1. Create a Service Request with an associated contract.
2. Add one preferred resource to this contract (Preferred Resource exists with the shifts etc.)
3. Created a Task against this SR and try to schedule it using Advance Scheduler.
4. In the Schedule preferences, enabled the contracts check box and click the search button.
5. Scheduler gives the above error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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