Service Request Charges Error: "Enter A Valid Item-Warehouse Combination" (Doc ID 837537.1)

Last updated on FEBRUARY 19, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 19-Feb-2016**


Symptoms

On the Service Request form, When attempting to submit charges to OM an error occurs.

ERROR
Error message from Order management

"The item specified is invalid or does not exist in the warehouse you specified. Please enter a
valid item-warehouse combination"

Item Validation resulted in errors.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create SR 
2. Add charges lines
3. Add business process 
4. Add service activity 
5. Add labor item
6. Submit charges   
7. Error occurs

Cause

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