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FRM-40741: Unable To Locate Record On Block CHARGES_DETAIL_BLK Service Request Form (Doc ID 837739.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 12.0.4 in Production:
When attempting to query Service Requests with using F11/CTRL-F11 in the Create Service Request
form, scrolling to the next record with "arrow down" leads to the
following error when the SR has a status with Disallow Charge Update" and "Disallow Charge" ticked
in the setup of status:

ERROR
FRM-40741: Unable to locate record 4 on block CHARGES_DETAIL_BLK

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1.
NAV Service Request/Service Requests/Create Service Requests.
Make sure a few SRs are entered for a certain customer of which one or more have status Closed.
2.
Press F11.
Enter search criteria.
Press CTRL+F11.
3.
Scrolling to the next record with "arrow down" leads to a FRM-40471 error message.
4.
Check Setup
Service Requests/Service Request Statuses
Uncheck Disallow Charge Update" and "Disallow Charge" for status Closed.
Try again to reproduce. The error does not show.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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