FRM-40741: Unable To Locate Record On Block CHARGES_DETAIL_BLK Service Request Form
(Doc ID 837739.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Teleservice - Version 12.0.4 to 12.0.6 [Release 12]Information in this document applies to any platform.
Symptoms
-- Problem Statement:
On 12.0.4 in Production:
When attempting to query Service Requests with using F11/CTRL-F11 in the Create Service Request
form, scrolling to the next record with "arrow down" leads to the
following error when the SR has a status with Disallow Charge Update" and "Disallow Charge" ticked
in the setup of status:
ERROR
FRM-40741: Unable to locate record 4 on block CHARGES_DETAIL_BLK
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1.
NAV Service Request/Service Requests/Create Service Requests.
Make sure a few SRs are entered for a certain customer of which one or more have status Closed.
2.
Press F11.
Enter search criteria.
Press CTRL+F11.
3.
Scrolling to the next record with "arrow down" leads to a FRM-40471 error message.
4.
Check Setup
Service Requests/Service Request Statuses
Uncheck Disallow Charge Update" and "Disallow Charge" for status Closed.
Try again to reproduce. The error does not show.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |